Hold percentage is used by casino management as what?

• A. A marketing metric.
• B. A schedule tool.
• C. A control tool for management.
• D. A security protocol.

Answer: (C)

Hold percentage is a key metric used by casino management to control performance. It represents the portion of total wagers that the house keeps as winnings over a given period. This makes it a control tool because management compares actual hold to expected hold, looks for deviations, and takes corrective action—such as adjusting game mix, payout schedules, staffing, or promotional activity—to keep profitability on target. While hold data can inform broader business decisions, its primary use is monitoring and controlling operating results and detecting irregularities, rather than serving as a marketing metric, a scheduling tool, or a security protocol.